Information on ordering Prints
- Do the measurments include the mount?
- Does the price include postage and packing?
- How will my print be packaged?
- What is the colour of the mount?
- How long will it take for my print to be delivered?
- Can I pay in instalments?
- Is there any likelihood of the price of the prints changing?
- What happens if I receive a damaged print?
- If I place an order and then change my mind, can I have my money back?
- How do I proceed to buy a print/prints?
Do the measurments include the mount?
Yes, all measurements are to the nearest half centimetre and include the mount.
Does the price include postage and packing?
Yes if delivery is within the UK. If the delivery is in the Cottingham, Hull, Beverley area we will deliver the item(s). If this is not feasible, we will post the item(s) to you and this is included in the stated cost.
How will my print be packaged?
Depending on the size of the print and the number of prints you have ordered, the prints will either be packaged in a hard backed, protective envelope or will be protected by card, bubble wrap and brown paper. Your prints should arrive at the stated destination in perfect condition.
What is the colour of the mount?
All our prints are mounted in cream acid-free mounts to ensure that they keep in good condition and look attractive in any setting.
How long will it take for my print to be delivered?
Orders placed on a Monday will normally take a week to process.
However, although Shirley will endeavour to meet all requests, there may be times when this is not possible e.g. difficulties arising via the Royal Mail; Shirley working away from home, etc.
Once you have placed and paid for your print on line, your print will be delivered to you as soon as possible.
However, overseas orders will vary according to postage rates.
For further information on this contact Shirley at her email address.
Can I pay in instalments?
The price has to be paid in full before the print is delivered.
The prints remain the property of Shirley Goodsell until paid for in full.
Is there any likelihood of the price of the prints changing?
Orders will be accepted on the understanding that prints will be charged on the prices ruling at the time of dispatch.
What happens if I receive a damaged print?
If the goods are found to be damaged prior to delivery to you, Shirley will at her option repair or replace.
However, any damaged goods must be notified and returned to Shirley Goodsell within seven working days of receipt of order.
If I place an order and then change my mind, can I have my money back?
If you cancel the contract you can receive a refund, provided that the delivered goods are complete with all relevant packaging in an unused and re-saleable condition.
You must return the goods to us at your cost and within 7 days of delivery, starting on the day after the day you receive the goods from Shirley.
How do I proceed to buy a print/prints?
Follow the instructions and add to shopping basket.